Key Account Manager - Flexible Packaging - Cape Town

• A tertiary qualification in a related field is preferred for this role.
• Previous sales experience having worked within the packaging and or food industry is preferred for the role.
• The successful candidate must have excellent communication and interpersonal skills.
• Must have excellent sales and negotiation skills.
• Strategic thinking and planning abilities.
• Demonstrates resilience, proactive problem solving, and a passion for delivering customer value and sustainable packaging solutions.
• Proven track record in sales and account management, ideally servicing major or strategic accounts.
• Technical knowledge in packaging solutions-particularly in sectors like dairy, beverages, or food packaging.
• Proficiency in Excel and Word is essential.
• Detail-oriented, methodical with strong time-management skills.

• Managing and growing strategic client relationships within the food & beverage, FMCG, industrial packaging, or related packaging markets.
• Building and maintaining strong, trust-based relationships with key clients.
• Developing and implementing account plans to achieve sales targets, identify new opportunities, and drive revenue growth.
• Regularly assessing client needs, understanding their business objectives, and providing tailored solutions.
• Acting as the main point of contact between the client and internal teams, ensuring effective communication and collaboration.
• Identifying upselling and cross-selling opportunities to expand existing accounts and generate new business.
• Addressing client concerns, resolving issues promptly, and ensuring customer satisfaction.
• Tracking account performance, preparing reports, and providing insights to internal stakeholders.
• Managing contract negotiations, renewals, and pricing discussions.
• Keeping abreast of industry trends, market conditions, and competitor activities.
• Conduct regular business review meetings to assess performance, forecasts, and opportunities.
• Provide accurate and timely forecasts (monthly, quarterly) for assigned accounts.
• Analyse business trends, performance against targets, competitive landscape, and market opportunities.
• Generate and present performance reports to internal and client stakeholders.
• Lead strategic negotiations for pricing, contracts, and renewal agreements.
• Collaborate in new product development or packaging innovations that align with client and market needs.

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