The BDO is responsible for monitoring alarms and CCTV systems, reporting incidents, and ensuring effective communication with operational teams, clients, and local authorities. The role requires high attention to detail, excellent communication skills, and the ability to remain calm under pressure.Minimum Requirements:Matric / Grade 12 (NQF Level 4)PSIRA Grade C registrationComputer literacyExceptional verbal and written communication skillsStrong telephone etiquetteTechnical knowledge of alarm systems, CCTV, and two-way radios (beneficial)Ability to analyze body language and risk behavior (beneficial)Key Duties:Reporting:Record and hand over incidents in the Occurrence Book (OB)Submit weekly and monthly reports including details on alarms, incidents, and site securityNotify relevant personnel of issues and follow up on resolutionsMonitoring & Response:Monitor CCTV and alarm systems 24/7Evaluate suspicious activity and dispatch the closest response unitCoordinate with operational teams and escalate critical issuesMaintain oversight of CPI vehicle movements and operational systemsGeneral:Liaise with clients, management, and staffHandle incoming calls and direct them appropriatelyRespond to client-reported incidents and coordinate task team deploymentKey Competencies:Teamwork, communication (oral & written), customer serviceAnalytical thinking and problem-solvingStress management and personal reliabilityAdditional Responsibilities:Adhere to Health & Safety policies, using equipment safely and reporting hazardsMaintain a professional appearance in line with the Dress Code PolicyUphold Quality Management System (QMS) standards and contribute to continuous improvementParticipate in mandatory training programs to meet service standards
