Support Services Co-Ordinator
West Coast Personnel
- Atlantis, Western Cape
- R18,500-22,500 per month
- Permanent
- Full-time
- Team Leadership: Lead and manage a team of support service staff, including, buying specialists, and
- administrative staff. Provide guidance, coaching, and mentorship to ensure a high-performing team.
- Process Improvement: Evaluate and streamline support service processes, including internal inquiries,
- warranty claims, and parts requests. Identify bottlenecks, inefficiencies, and areas for improvement, and
- implement solutions to enhance service delivery.
- Data Analysis: Utilize data analytics tools and techniques to collect, analyse, and interpret data gathered
- from Syspro and other sources. Develop innovative systems and metrics to measure the effectiveness of
- support services.
- Resource Management: Allocate resources efficiently to meet manufacturing demands while optimizing
- costs. Ensure adequate staffing levels, equipment, and supplies to support service operations.
- Supplier Management: Collaborate with suppliers to ensure timely delivery of parts and materials.
- Negotiate contracts and agreements to secure favourable terms and pricing.
- Quality Control: Implement quality control measures to ensure that support services meet the highest
- standards. Conduct regular audits and inspections to identify and rectify issues.
- Reporting: Prepare and present regular reports to senior management, highlighting key performance
- metrics, achievements, and areas for improvement in support services.
- Compliance: Ensure that support operations comply with all relevant industry regulations and safety
- standards.
- Minimum 5 years experience in a purchasing, buying role.
- Experience in a support services office.
- Proven experience in a team leadship role, preferably in a manufacturing or automotive industry.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent leadership and team management abilities.
- Proficiency in data analysis tools and software.
- Exceptional communication and interpersonal skills.
- Knowledge of Motorhome manufacturing processes and components is a plus.
- Creating and analising the Material Requirement Planning reports.
- Responsible for all local purchasing of parts and other, for the factory
- Issuing material buying list. Assist where needed
- Analizing the bill of materials to ensure correctness
- Ensuring timeously creating of all Jobs on the system.
- Responsible for preparing 30day supplier accounts payment documents
- Responsible for preparing weekly COD supplier accounts payment documents
- Ensuring continuous improvement in Syspro system and procedures
- Invoicing of internal, intercompany transactions.
- Researching and report back on general administration queries
- Liasing with Stores department on matters of BOM, stock takes, efficiencies and improvements.
- Scheduling,planning and issuing parts like, Sandwhich panels, GRP parts, etc.
- PPE - ordering and distribution
- New Vehicle Registrations, incl 21day permits
- Arrange all necessary steps and documents for Homologation of new vehicles.
- Ensure upkeep of all internal vehicle document records, from chassis reciept to invoicing
- Responsible for coordinating and all annual regulation audits. Incl Dol, Mibco, NRCS