Support Services Co-ordinator

• Team Leadership: Lead and manage a team of support service staff, including, buying specialists, and
• administrative staff. Provide guidance, coaching, and mentorship to ensure a high-performing team.
• Process Improvement: Evaluate and streamline support service processes, including internal inquiries,
• warranty claims, and parts requests. Identify bottlenecks, inefficiencies, and areas for improvement, and
• implement solutions to enhance service delivery.
• Data Analysis: Utilize data analytics tools and techniques to collect, analyse, and interpret data gathered
• from Syspro and other sources. Develop innovative systems and metrics to measure the effectiveness of
• support services.
• Resource Management: Allocate resources efficiently to meet manufacturing demands while optimizing
• Ensure adequate staffing levels, equipment, and supplies to support service operations.
• Supplier Management: Collaborate with suppliers to ensure timely delivery of parts and materials.
• Negotiate contracts and agreements to secure favourable terms and pricing.
• Quality Control: Implement quality control measures to ensure that support services meet the highest
• Conduct regular audits and inspections to identify and rectify issues.
• Reporting: Prepare and present regular reports to senior management, highlighting key performance
• metrics, achievements, and areas for improvement in support services.
• Compliance: Ensure that support operations comply with all relevant industry regulations and safety

• Minimum 5 years experience in a purchasing, buying role.
• Experience in a support services office.
• Proven experience in a team leadship role, preferably in a manufacturing or automotive industry.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent leadership and team management abilities.
• Proficiency in data analysis tools and software.
• Exceptional communication and interpersonal skills.
• Knowledge of Motorhome manufacturing processes and components is a plus.

• Creating and analising the Material Requirement Planning reports.
• Responsible for all local purchasing of parts and other, for the factory
• Issuing material buying list. Assist where needed
• Analizing the bill of materials to ensure correctness
• Ensuring timeously creating of all Jobs on the system.
• Responsible for preparing 30day supplier accounts payment documents
• Responsible for preparing weekly COD supplier accounts payment documents
• Ensuring continuous improvement in Syspro system and procedures
• Invoicing of internal, intercompany transactions.
• Researching and report back on general administration queries
• Liasing with Stores department on matters of BOM, stock takes, efficiencies and improvements.
• Scheduling,planning and issuing parts like, Sandwhich panels, GRP parts, etc.
• PPE - ordering and distribution
• New Vehicle Registrations, incl 21day permits
• Arrange all necessary steps and documents for Homologation of new vehicles.
• Ensure upkeep of all internal vehicle document records, from chassis reciept to invoicing
• Responsible for coordinating and all annual regulation audits. Incl Dol, Mibco, NRCS

West Coast Personnel