Workshop Foreman

Job Purpose:

The Working Workshop Foreman is responsible for maximizing service sales and profitability by creating customer confidence in the Dealership by providing quality service.
He/she needs to ensure that a “fix right first time” standard is maintained by effectively supervising and motivating workshop staff to obtain maximum productivity, efficiency and customer satisfaction.
When taking over and transferring tasks and responsibilities, it is essential to ensure that all information is received and explained directly from the Service Advisor in as detailed a manner as possible, so that subsequent steps in the process can be carried out in the best way possible.
The Working Workshop Foreman is the expert for diagnosing and repairing malfunctions in defined fields, repairs and services on all current overall vehicle systems in those fields.
By performing all customer service work (inspection) and defined assembly/maintenance repairs to highest standards of quality and efficiency, and in doing so promotes the brand image with reliable and cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories and maintenance repairs, makes a substantial contribution towards preserving the value of customers’ vehicles.

Key Responsibilities:Manage and develop Workshop staff

Manage and record staff leave, training and other “non-billable” time correctly in order to minimize the impact on productivity and revenues – in conjunction with the Workshop Manager.
Motivate team members using appropriate and approved methods to produce their best results.
Ensure efficient and correct “loading” of workshop hours.
Ensure that CSI is consistently above minimum standard at all times.

Manage and maintain Workshop Productivity Standards

Develop and commit to relevant labour sales and profit targets in relation to the Workshop.
Manage and monitor labour sales and workshop profitability at all times.
Conduct effective Workshop Planning.
Maintain a database recording the mechanics/ technicians time and efficiency analysis.
Assist technical staff with problems and facilitate on the company job training.
Ensure that warranty work is done in accordance with standard warranty policies and procedures.

Monitor and improve Customer Service levels

Ensure that all sundries and controlled wastages of consumables are minimized.
Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards.
Monitor and maintain a ‘first time right’ policy for repairs.
Accurately identify customer needs and ensure that the correct action is taken in accordance to these needs.
Provide accurate and timely quotations when required.
Pre-write job cards if necessary.
Establish authorization for extra work.
Fill out job cards in full and accurately according to agreed deadlines.
Protect customers’ property at all times.
Ensure that vehicles are tested properly after work is complete, i.e. this will involve test driving the vehicle as required.
Manage and monitor the technical quality of work performed by team members.

Provide efficient and effective internal communication

Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts.
Ensure that all communication with other departments, staff and the company is conducted effectively and in an effort to enhance the Customer Satisfaction Index.
Ensure that all internal and external communication is open and honest at all times.

Monitor administration processes

Monitor quality standards and legal requirements

Ensure that Technicians supply their own hand tools and have the relevant equipment to perform their daily job functions.
Ensure that all tools are kept in good working condition and are used correctly.
Ensure that correct technical information is available and used by Technicians.
Ensure that all conditions of the OHS Act are adhered to at all times.

Manage and drive personal and professional development

Ensure that all work areas are clean and tidy at all times.
Stay abreast of industry developments e.g. new products, warranty, Maintenance.
Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved.

Conduct repair and/or maintenance

Perform all maintenance services in accordance with manufacturer’s specifications and the maintenance schedule.
Perform all visual inspections, calibration work, adjustments, replaces and tops up service fluids, replaces wearing parts.
Identify deviations, irregularities and unusual wear and tear and initiate additions to order/feedback to customer.
During pre-diagnosis, use checklists, on the basis of which the proper execution of each step can be checked and documented correctly.
Install minor, major and complex components in vehicles and put them into service in an expert manner.
Inspect, disassembled and dismantled parts and replace them with new or reconditioned parts.
Record the hours worked and give the workshop order back to the Service Advisor.
Draw up a parts requisition list accurately according to internal processes and procedures.
Return used or defective parts or dispose of them according to company policy in a timely manner.

Educational Qualifications:

Relevant years of Experience:

Competencies:

Well-honed leadership and management skills; with an ability to motivate others.
Highly computer literate (Microsoft Office, Enterprise Resource Management, etc).
Excellent grasp of the English language: verbal and written.
Sound judgment informed by extensive practical knowledge and experience. Innovative, inventive and analytical, able to pre-empt and resolve problems with ease.
Agile, responsive and good under pressure.
Able to handle conflict and resolve differences of opinion.
Heightened cultural awareness – able to relate and build relationships with all backgrounds