Job Specification:Take emergency calls, ensuring accurate recording of the incident type, location of incident and contact details of the caller. Apply good listening skills, and fast typing onto the incident screen / register regarding the details of the call. Record full incident details on the disaster management systems or the incident logbook / register. Despatch relevant emergency services to reported incident after full analysis and magnitude of the incident or disaster. Monitor the status quo of the incident/disaster and activate additional resources as per the need of the commander. Disseminate early-warnings to vulnerable communities. Advice vulnerable communities regarding the mitigating measures regarding medical treatment or fire management while agency is being activated. Monitor and report status quo of the disaster management systems and equipment’s to the supervisor. Assist in distribution of relief material and participating in disaster management awareness campaigns where necessary. Review and update contact numbers for all emergency services (such as fire services, EMS, traffic, SAPS and etc.) on the disaster management system. Refer none emergency calls to the relevant services for attention. Close all calls and handover full details of the call/s.QUALIFICATION REQUIREMENTS:Grade 12, Control Room, Call Centre or Fire Fighter 1 Certificate, Basic Ambulance Assistant (BAA). Ability to communicate in English and at least in more than one language dominant in the region. Advanced Computer Literacy.EXPERIENCE REQUIREMENTS:3 years’ relevant experienceThe post appeared first on .