Operations and Technical Coordinator

West Coast Personnel

  • Western Cape
  • Permanent
  • Full-time
  • 7 days ago
Job Description:To provide excellent service and support to customers, ensure smooth operation of monitoring tools, and manage the MPS Monitor system.Key Duties and Responsibilities
  • Log and manage service calls for SLA customers
  • Schedule and coordinate printer engineers
  • Oversee MPS Monitor: setup, reporting, and device management
  • Manage print fleet software and installations
  • Handle job cards, close tickets, and order parts
  • Submit warranty claims (Lexmark & HP)
  • Prepare quotes and invoices for billable services and consumables
  • Monitor consumable levels using Printanista, MPS Monitor, and ConnectWise
  • Order consumables, compare supplier pricing, and ensure cost compliance
  • Perform admin tasks in Accumatica (Sales Orders, POs, GRVs, Invoices)
  • Manage consumables reports
  • Support with monthly SLA and CPC billing if required
  • Assist with escalations, cancellations, and reinstatements
Requirements & Skills
  • Strong Excel skills (formulas, filtering, calculations)
  • Accounting background
  • Excellent organization and time management
  • Able to work under pressure
  • Reliable, loyal, and solution-oriented
  • MPS experience is a plus

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