Short-Term Insurance Claims Administrator - DurbanvilleFull job descriptionJob description:To provide underwriting assistance to the Adviser and manage the claims process from start to finish.Responsibilities:· Liaising with and providing feedback to clients· Handling client queries· Claims Management – the daily claims process from capturing received claims to processing and closing claims· Building and maintaining good working relationships with clients and internal stakeholders· Bridging the gap between the office and insurance companies· Recording details and information on the relevant systems· Reporting· Manage client retention and organic growth· General office assistance and administrationMinimum Requirements:· Grade 12· Fully computer literate (MS Word, Excel, and Outlook)· NQF Level 4 – Full qualification (short-term insurance) (Advantageous)· RE5 (Advantageous)· 1 – 2 years claims management experienceCompetencies:· Good verbal and written communication skills· Good administration skills· Excellent planning and organising skills· Problem solving and analysis· Time management skills· Good negotiation skills· Resilient with a good level of stress tolerance· Highly client-focused with good interpersonal skillsJob Type: Full-timeEducation:Diploma (Required)Experience:Motor Claims: 3 years (Required)Language:Afrikaans (Preferred)Ability to Commute:Durbanville, Western Cape (Required)Ability to Relocate:Durbanville, Western Cape: Relocate before starting work (Required)
