Technical Service Manager
- Western Cape
- Permanent
- Full-time
You'll be at the forefront of launching and managing all technical service operations for products across the country:
- Develop a national network of skilled installers and technical service partners.
- Lead and coordinate installations, technical support, and maintenance activities.
- Train partners and staff on proper installation and service standards.
- Oversee spare parts inventory and ensure optimal availability.
- Establish service processes, documentation, and escalation workflows.
- Collaborate with internal divisions to provide seamless client support.
- Track service performance, resolve issues, and drive continuous improvement.
- Represent technical services in client meetings and negotiations.
- Report directly to the General Director with regular updates.
- A strong technical background in food service equipment, refrigeration, kitchen systems, or similar.
- Proven experience setting up and managing technical or installation teams.
- A network-builder who can recruit, evaluate, and train third-party partners.
- Excellent planning, coordination, and troubleshooting skills.
- Experience managing spare parts and service inventory.
- Fluent in Afrikaans (essential for coordinating with local partners).
- Spanish is a plus (for collaboration with the Argentina-based team).
- Willingness to travel across South Africa as needed.
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