e-Commerce Sales and Support Coordinator

RecruitMyMom

  • Sandton, Johannesburg
  • Contract
  • Full-time
  • 1 month ago
Job Description :An exciting opportunity to apply your experience and grow within a fast-paced business that delivers unique data solutions, paid media campaigns, eCommerce development, and creative marketing services. This is a full-time, in-office role.We’re looking for an e-Commerce Sales and Support Coordinator with solid experience in online marketplaces and e-Commerce platforms.This is a fixed-term, in-office position with potential for growth within a team of innovative, solution-driven professionals. Join a company that values authenticity, collaboration, and personal development, while providing clients with comprehensive, turn-key digital marketing solutions.Responsibilities:Customer Service:
  • Respond to customer inquiries within 24 hours, ensuring prompt resolution and satisfaction.
  • Resolve complaints within 48 hours.
Sales Administration:
  • Conduct market research and competitor analysis.
  • Maintain updated product pricing and stock availability weekly, ensuring accuracy across platforms.
Product Knowledge & AI:
  • Stay ahead with the latest AI trends and integrate AI tools to improve daily tasks.
  • Develop in-depth product knowledge to become a product expert.
Sales Targets:
  • Achieve monthly sales and gross profit targets by effectively negotiating deals.
  • Keep returns/refunds under 5% to maintain financial efficiency.
Reporting & Administration:
  • Efficiently handle all reporting and administrative tasks.
  • Ensure product listings and pricing are always up-to-date.
Customer Relations:
  • Build strong customer relationships through personalised service and proactive solutions.
Requirements
  • 2+ years of experience in e-Commerce/Online Sales environment (agency experience is a plus).
  • Minimum of 2 years of sales experience
  • Relevant qualification/completed certificates in Digital Marketing / Data Analytics and online training/short course in eCommerce preferred.
  • Google Ads and Meta Blueprint certifications (nice to have)
  • Strong customer service background.
  • Proficient in Microsoft Office, Woocommerce and Shopify.
  • Familiar with Magento and WordPress (preferred).
  • Knowledge of SEO principles.
Key Competencies:
  • Ability to work independently and make informed decisions.
  • Strong analytical and organisational abilities.
  • Deadline-driven, resilient under pressure, and a skilled negotiator.
  • Team player with high energy levels and a customer-centric approach.
  • Strong communication and presentation skills.
  • Exceptional attention to detail
  • A proactive problem-solver
BenefitsWorking with energised, like-minded young professionals3-month fixed term contract with potential to be extended or become permanent

RecruitMyMom