Vertice Technical Service Manager

• Matric is essential.
• Relevant technical qualifications. A management qualification is advantageous.
• Over 5 years of experience in a customer-facing role in the medical device industry.
• Over 5 years of administrative and management experience.
• Experience in asset management covering administrative, contractual, and financial aspects.
• Solid understanding of mechanical and electrical devices.
• Knowledge of medical devices, surgical procedures, anatomy, and medical terminology.
• Strong organizational, communication, and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in PC software applications including Microsoft Windows, Outlook, Word, Excel, and PowerPoint.

• Efficiently manage daily service department operations, ensuring resource planning and sustainable profitability.
• Assign duties, provide work direction, and monitor service productivity.
• Ensure accuracy and completeness of repair orders and return authorizations.
• Study and standardize procedures to enhance the efficiency of the Field Service

• Manage service budget, forecast, and spare parts inventories.
• Negotiate service contracts, review service policies, and establish spare parts pricing.
• Work closely with sales, application, and operations teams.
• Provide service support to regional offices and distribution channels in the assigned territory.
• Maintain records of job-related documents like Job cards, PODs, Calibration certificates, Manuals.
• Follow up on purchase orders and ensure timely invoicing within 30 days of job completion.
• Manage debtors, ensuring outstanding payments are less than 60 days.
• Develop, coach, and empower team members.
• Foster teamwork and create a feedback culture within the team.
• Maintain excellent customer experience in technical department interactions.
• Ensure prompt responses to customer queries and requests.
• Foster and maintain a good working relationship with business unit managers.
• Develop programs to align technical teams as an extension of sales teams.

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