Technical Service Agent - Gauteng
Ecowize
- East Rand, Gauteng Johannesburg, Gauteng
- Permanent
- Full-time
- Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.
- Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.
- People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
- Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
- Company Values and Teamwork in accordance with the company’s values and required behaviours.
- Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
- Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
- Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
- To ensure that application of audit procedures conform to the clients quality standards
- To determine the precision and accuracy in chemical verification
- Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
- Compliance to the Protection of Personal Information Act (POPIA). Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.
- Provide effective solutions to address site pain points from a maintenance perspective.
- To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
- Provide onsite assistance and training to the chemical division.
- Grade 12.
- Technical Qualification / Certificate will be an advantage.
- Chemical Engineering background will be advantageous.
- Technical training IWS
- Management and delegation of tasks
- Operations and Service
- Project Management
- Total Quality Management System
- Customer centric to drive operational excellence.
- Ability to work in a dynamic work environment and meet deadlines.
- High work standards, energetic and driven.
- Good communication skills.
- Stock management
- Numeracy skills
- Management of Staff
- Attention to detail.