Call Centre Agent

Johannesburg, Gauteng
Permanent
Full-time

20 days ago

We’re looking for motivated and customer-focused Call Centre Agents to join our growing teams in Johannesburg, Durban and Cape Town. You’ll handle inbound and/or outbound calls, assist customers with queries, and work towards achieving performance targets.Please follow this link and complete the assessment to applyWhat You’ll Do

Answer incoming calls and respond to customer queries in a professional manner
Make outbound calls to follow up on leads or payments (where required)
Maintain accurate records of all customer interactions
Meet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)
Handle customer concerns with empathy and effective problem-solving skills

What We’re Looking For

Experience: Minimum 6–12 months call centre experience (sales, customer service, or collections) preferred
Skills: Strong communication skills, active listening, and computer literacy
Attitude: Target-driven, reliable, and adaptable to changing demands
Language: English fluency (additional languages an advantage)
Availability: Must be able to work rotational shifts and weekends if required

For more information please contact:Bianca Choonilall

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