ISP Coordinator
- Sandton, Johannesburg
- Permanent
- Full-time
Job Type: Full-time | US Working Hours | HybridWho We Are Recruiting For:Our client is a South African-backed fiber infrastructure start-up supporting high-speed broadband deployment across the United States. They are establishing a Johannesburg-based operations team to manage backend scheduling and coordination for their growing customer base in the residential sector.Who You Are:A skilled coordinator with experience in dispatch, technician scheduling, and service workflows.
Customer-focused with strong communication skills, both written and verbal.
Detail-oriented and confident working across multiple systems and platforms.
Proactive in resolving scheduling issues and ensuring follow-through.
Adaptable and comfortable working US hours in a fast-paced team environment.Your Responsibilities:Customer Scheduling Confirm installation appointments and send reminders via call, text, or email.
Technician Support Coordinate technician dispatch and manage rescheduling when needed.
Job Tracking Follow each job to completion and ensure accurate reporting of failed installs.
System Updates Log all work accurately using operational systems and tracking tools.
Locates & Approvals Call in and monitor authorizations for internal fiber bury drops.
Coordination Liaise with contractors and verify invoice completion.
Meetings Join daily scheduling and operational syncs.Requirements
What You Need:Matric or equivalent qualification
Proficiency with Excel and system-based coordination tools
Experience in telecom, fiber installation, or similar scheduling environments
Strong organizational skills and ability to juggle multiple priorities
Fluent in spoken English
Comfortable working US time zones (2 PM11 PM or 3 PM12 AM)Must have a stable internet connection, a professional home office setup, and a reliable power supplyBenefits
Why Join Our Client's Team?Be part of a growing international start-up changing fiber access in the US
Bonus structure earn up to 24 additional cheques annually based on performance
Career advancement as the SA operations hub expands
Work with a dedicated, energetic team aligned to a global mission
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