Functional Consultant (MS Dynamics 365)

Qualification and Experience Required:

Matric plus Bachelors degree in computer science, Information Systems or related field
Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Customer Experience Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate, Dynamics 365 Customer Service Functional Consultant Associate).
Minimum of 5 8 years experience in software development project implementation
Experience in project management development and growth experience.
Hands-on experience with large-scale ERP projects and managing their implementation
Proven experience as a Functional Consultant for large-scale IT projects, preferably with Dynamics 365 Sales, Marketing, and Customer Service modules.
In-depth knowledge of the Microsoft 365 suite, including Dynamics and Share Point
Experience with the Microsoft Power Platform (PowerApps, PowerBI, Flows)
Strong understanding of Microsoft Dynamics 365 and its applications in sales, marketing, and customer service.
Ability to manage risks and drive change in a complex organisational environment
Experience with Agile and Scrum methodologies.
Ability to bring innovative solutions and work independently

Responsibilities:
Perform requirement Analysis and Solution Design:

Analyse, define the business requirements by considering the technical feasibility, the budget, the timing, and the existing architecture to meet organizational needs.
Collaborate with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution
Collaborate with stakeholders to gather and document business requirements specific to sales, marketing, and customer service processes.
Analyse business processes and identify opportunities for improvement using Dynamics 365 Sales, Marketing, and Customer Service modules.
Design and document functional specifications for customizations and integrations related to sales, marketing, and customer service.
Work closely with technical teams to ensure the solution is implemented as designed.
Convert requirements into functional specifications, which is the basis for the technical analysis and the work program

Perform System Configurations:

Configure Dynamics 365 Sales, Marketing, and Customer Service applications to meet business requirements.
Customise the system using built-in tools and features to enhance functionality and user experience.
Optimise configurations for performance, scalability and cost-efficiency
Manage configurations across multiple environments and ensuring interoperability

Perform solution Testing and Validation:

Develop and execute test plans to ensure the solution meets business requirements for sales, marketing, and customer service.
Conduct user acceptance testing (UAT) and gather feedback for improvements.
Lead Implementation of the entire project scope and range from problem detection to overseeing and providing support for the implementation
Provide training to end-users and support teams on Dynamics 365 Sales, Marketing, and Customer Service functionalities.
Provide Go-live and Post-go-live support for the solution
Train and coach internal users so they efficiently use the applications
Develop training materials and user guides to facilitate user adoption

Drives Continuous Improvement for the solution:

Identify opportunities for system enhancements and process improvements within the sales, marketing, and customer service modules.
Ensure and maintain quality and functionality
Stay updated with the latest Dynamics 365 features and industry trends.
Continuously promote and stimulate agile development and drive continuous improvement of quality regarding the IT application landscape

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