
System Analyst
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Supporting and enhancing service management systems and workflow engines.
- Collaborating on relational database design and optimisation, including writing and tuning SQL queries.
- Engaging in low-code/no-code solution development.
- Analysing business requirements and translating them into technical specifications.
- Documenting processes and maintaining system integrity.
- Participating in solution design and stakeholder engagement.
- 4+ years' experience in complex systems such as systems design and analysis, software development, system engineering or similair.
- Experience with service management platforms (Ivanti ISM, Service Now, Cherwell), workflow engines, and relational databases.
- Exposure to integration processes and API frameworks.
- Strong analytical and problem-solving skills.
- Familiarity with ITIL principles, Agile development, and the SDLC.
- Ability to work independently and collaboratively in a dynamic environment.
- Minimum: A relevant tertiary qualification in Information Technology
- Ideal : ITIL certification