JackRabbit Chocolate Studio is seeking a dynamic and highly organized Operations and administration coordinator to join our growing team. This role is essential in managing daily operations, coordinating projects, and providing key administrative support to ensure the smooth and efficient running of our chocolate studio. The ideal candidate will be a proactive problem-solver with excellent communication skills and the ability to thrive in a fast-paced, collaborative environment.Previous experience in food production environments is highly desirable, as this role requires a strong understanding of production workflows, hygiene standards, and the ability to coordinate effectively with production teams.Key ResponsibilitiesDay-to-Day OperationsOversee the smooth functioning of daily operationsManage team schedules and coordinate resourcesAttend to the JackRabbit inbox and emails promptlyOrder supplies from suppliers and manage stock levelsCoordinate courier bookings and oversee deliveriesSupport production in collaboration with the Head ChocolatierProject CoordinationAssist with planning, execution, and tracking of production projectsEnsure raw materials and packaging are available as neededAdministrative SupportProvide general administrative and clerical supportManage correspondence and maintain supplies (office, cleaning, and studio ingredients)Communication and CollaborationFacilitate effective communication across teams and with stakeholdersPromote a collaborative and supportive team environmentProblem-SolvingIdentify operational challenges and implement improvementsCompliance & QualityEnsure compliance with health and safety protocols and internal proceduresOversee cleanliness and food safety standards in production areasMinimum RequirementsOwn, reliable transport (non-negotiable)Valid, unendorsed Code 8 drivers licenseMinimum Matric qualification (previous experience in food production environments preferred)Culinary, confectionery, restaurant, or hospitality experience advantageousFluent in English (written and spoken) and at least one additional ethnic languageProficiency in Google Suite and Microsoft Office (experience with Xero Accounting software is a plus)Strong attention to detail and time management skillsAbility to work in a fast-paced, multitasking environmentKnowledge of food safety standards and hygiene proceduresPeople-centric, team-oriented mindsetDesirable AttributesHigh emotional intelligence and strong organizational skillsExcellent written and verbal communication abilitiesAnalytical and solution-focused mindsetAdaptability to shifting priorities and deadlinesAbility to work under pressure with a strong sense of accountabilityOpenness to feedback and commitment to continuous improvementWillingness to work overtime during peak periods when necessaryImportant NoteThis role may occasionally require additional duties beyond the listed responsibilities. Flexibility, a strong work ethic, and a can-do attitude are essential to success in this role.
