Senior HR Business Partner

• Partner with senior leadership to develop and implement HR strategies that align with business objectives.
• Analyze workforce trends and metrics to inform decision-making and identify new opportunities for organizational growth.

• Drive initiatives to enhance employee engagement, job satisfaction, and workplace culture.
• Implement programs and policies that promote diversity, equity, and inclusion within the organization.

• Oversee talent acquisition efforts to ensure the recruitment of top talent aligned with the organization's values and goals.
• Collaborate with managers to develop succession plans and career development pathways for employees.

• Lead the performance management process, including goal setting, performance reviews, and feedback systems.
• Provide training and support to managers on effective performance management practices.

• Address and resolve complex employee relations issues, including conflict resolution and grievance procedures.
• Foster a positive workplace environment by promoting open communication and collaboration.

• Ensure compliance with employment laws and regulations.
• Develop and implement HR policies and procedures to drive consistency and fairness within the organization.

• Utilize HR metrics and analytics to provide insights and recommendations to senior management.
• Prepare HR reports and presentations for leadership meetings.

• Support organizational change initiatives by developing change management strategies and communication plans.
• Coach leaders and managers on managing change effectively within their teams.

• Degree/Diploma in Human Resources or a relevant qualification.
• 5-7 years of proven HR and Management experience, covering Recruitment,
• Assessments, Onboarding, People Development, and Talent Management.
• Sound understanding of Employment Equity and Health & Safety Standards.
• Essential Skills & Competencies:
• Strong knowledge of general HR processes and business practices.
• Experience in a BPO environment will be a distinct advantage.
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook) with advanced Excel skills.
• Strong planning, organizing, and coordination skills.
• Excellent communication skills and ability to engage with stakeholders at all levels.
• Exceptional interpersonal and relationship-building abilities.
• High attention to detail and accuracy.
• Strong influencing, consultation, facilitation, and presentation skills.
• Analytical mindset with problem-solving capabilities.

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