Product Owner B2C

Johannesburg, Gauteng
Permanent
Full-time

1 hour ago

We Go Places! How about you?
Immediate Superior: Product Owner B2CJob Grade: 15
Location: GautengType of Contract: PermanentPurpose of the RoleAs a Product Owner B2C You are responsible for shaping and leading the HBSA digital B2C agenda, enabling the company's RTC transformation. You will lead the deployment of the B2C ecosystem across SA, while driving a high customer adoption and consumer retention rate.Key Result Areas

Lead the development and implementation of a B2(B2)C ecosystem
Continuously research to understand key Consumer and customer pain points to optimize our services and drive customer value creation
Design and implement new processes and ways of working across internal and external stakeholders to successfully implement B2C services
Work with external stakeholders (technology vendors, fintech partners, etc.) to guarantee an optimal consumer experience
Lead creation of business cases and financial validation of new B2C services offered and implemented
Work with Local D&T, Global E-Business team and technology partners to develop B2C strategy so that it meets key consumer pain points and HBSA strategic objectives
Analyze (financial) impact of implemented services and contribution to overall HBSA strategy
Work with marketing, sales capability and change & comms teams to develop training and capability building materials to onboard and educate all internal & external stakeholders
Work with internal stakeholders to set up B2C support models
Work with change & comms team to develop exciting and fresh ways to keep our consumers & customers up to date on key developments
Explore industry best practices to continuously improve our B2C offerings
Learn, share & reapply with/from other HEINEKEN OpCos, leveraging the strength of the HEINEKEN network
Manage deployment & development budget together with D&T and Finance

Qualifications and Experience

University Degree in Business Administration / Marketing / IT / E-Commerce
Min 5 yrs relevant experience in sales / digital / D&T / Finance
Project management skills
Expertise in agile ways of working
Expertise or experience in shaping FMCGs or related services B2C strategy & solutions

Personal Attributes

Proactive and able to work flexibly & autonomously
Able to communicate and engage with all levels of the organisation
Consumer-focused with a high-level of curiosity
Excellent project management skills
Ability to work in agile cross functional teams
Ability to learn quick and apply new knowledge (new tools/new ways of working)
Strategic and forward looking with a continues improvement mindset
Energetic and able to work with a big, diverse teams both internally and externally
Excellent communication and persuasion skills
Approaches projects with high degree of rigor & structure

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. HEINEKEN Beverages is committed to an organisational culture that recognises, appreciates and values inclusion and diversity.

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