Social Media Community Manager

Cape Town, Western Cape
R7,000 per month
Permanent
Full-time

16 days ago

Vodacom Social Media Community ManagerJob Summary:We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.We craft social media communities for leading brands. Seeking a skilled Community Manager to drive engagement and connection. Join our dynamic team where work meets play, and learning is constant. Bring your flair and style to deliver exceptional results.As a Community Manager, you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content, engage with the public, and monitor conversations. Your goal: ensure client needs are met through strategic community management and direct engagement.Duties and Responsibilities:

Develop and implement content and community strategies
Manage content implementation and community engagement
Foster creativity and thought leadership
Build internal and external relationships
Understand client business and requirements
Identify areas for team growth and improvement
Moderate social platforms and engage with communities
Monitor industry trends and technologies
Respond to customer inquiries via online chat and messaging
Provide product/service information and assistance
Maintain professionalism and excellent customer service
Document customer interactions
Meet/exceed performance targets
Stay updated on product knowledge and company policies

Requirements and Qualifications:

Matric qualification
Excellent written communication skills
Strong problem-solving and logical thinking
Computer proficiency and chat/messaging platform familiarity
Multitasking and adaptability
Customer-focused attitude (empathy, patience)
Flexibility (evenings, weekends, holidays)
Team player with strong interpersonal skills

Required Skills & Experience:

Excellent communication (written & verbal)
Social media expertise
Community analysis and behavior understanding
Data analysis and insights
Attention to detail
Creative thinking
Organizational skills
Ability to work under pressure
Cross-functional team collaboration
Sports knowledge
Sponsorship landscape experience

Essential Traits:

Fun-loving: enjoy work and play
Courageous: bold and brave in innovative work
Loyal: committed to company mission and colleagues
Inspirational: teach and foster growth
Proactive: take initiative, seek opportunities

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

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