Inbound Call Centre Agent - Banking (3-month contract)

Sandton, Johannesburg
R10,000-15,000 per month
Contract
Full-time

16 days ago

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.Qualifications and experience:

Matric
No less than 2 years' experience within banking / financial services customer care / inbound call centre
BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
Clear credit record
Clear criminal record
Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays
Basic and incentive

Skills:

Communication
Negotiation
Objection handling
Customer service
Relationship building

Key performance areas:

Attend to customer credit card queries
Resolve queries in a timeous manner
Overcome client objections
Work towards reaching target

Isilumko Staffing

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