Call Centre Agent

Developing key client relationship and maintaining current relationships, with Melrose Arch Tenants
Logging of all Maintenance Related Issues
Logging of all Security Related Issues
Controlling Service Contractors
Assisting Patrons/Visitors/Tenants/Contractors/Delivery Personnel with inquiries
Recording of CCIMS Building Inspections
Tenant Courtesy Calls
Recording of Retail Opening and Closing Times
Emergency Assistance
Ensure processes and systems are in place to maintain and improve customer service delivery;
Ensure that the company complies with relevant legislation and other similar requirements;
Administration reporting and logistics:
Achieve target from time to time identified measures;

Preferred qualifications/attributes/skills:

Monthly and weekly reports
Grade 12 (Matric) qualification or relevant qualifications;
Relevant experience in a similar position over two years
Good interpersonal skills and strong administration skills;
A good working knowledge of MS Office (Word, Excel and outlook);
Must be able to work under pressure, meet deadlines and adapt to regular change;
Clean disciplinary, criminal and credit record;
A vision and understanding of audible filling for ISO Audits

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