Client Success Manager- Full Remote

• Manage client relationships through weekly virtual meetings and ongoing communication via slack.
• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals.
• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.

• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
• Use ClickUp to log and track detailed deliverables from intake through to completion.
• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.

• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations.
• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.
• Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making.

• Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals.
• Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner.
• Support a high standard of service that drives retention and long-term client success.

• Exceptional English, relationship-building and communication skills, both verbal and written.
• Ability to collaborate cross-functionally with media buyers and designers to meet client objectives.
• Strategic, detail-oriented mindset with strong time management skills.
• Extroverted, thrives on calls and communicating with clients.
• Confident leading client calls via video with a polished and professional presence.
• Customer-first approach to solving problems and driving success.
• Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards.
• Crisis management and aversion skills.
• Great negotiating and people management skills.

• Bachelor’s degree in Marketing, Communications, Social Sciences, Business, or a related field.
• 2–3 years of experience in account management, client services, or a similar role in a digital marketing environment.
• Proven track record of managing client relationships, marketing campaigns, and delivering results.
• Experience with project management software, CRM platforms, and video conferencing tools.

• Experience in a fast-paced, high-growth digital agency or marketing organization is a plus.
• Ability to simplify technical or data-heavy topics into actionable insights for clients.
• Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs. (is a big benefit but not a requirement)

• Thrive in a client-facing environment and enjoy building long-term relationships.
• Get energized from talking to people and building meaningful connections.
• Are highly organized, detail-oriented, and comfortable managing competing priorities.
• Have a strategic mindset and love translating data into clear next steps.
• Enjoy collaborating across departments to bring creative marketing ideas to life.
• Are passionate about helping clients grow through smart, data-informed marketing.

• Fully Remote Work: Enjoy the flexibility to work from anywhere.
• Impactful Voice: Be a key player in shaping media strategies and driving client success.
• Growth Opportunities: Advance your career quickly in a dynamic and fast-paced environment.
• Continuous Learning: Access to the latest courses, certifications, and learning opportunities. We support your professional growth.
• Competitive Compensation: Earn competitive pay with performance-based bonuses.
• Vibrant Culture: Join a team of ambitious professionals in a supportive, collaborative environment.
• Client Impact: Work with high-profile clients, delivering significant business impact through innovative media strategies.

LDX Digital