IT Manager (FMCG/MANUFACTURING)

• Playing a key role in overseeing of our IT infrastructure, ERP systems and hosting service with 3rd party service providers.
• First line of support to systems.

• Ensure ICT (Information and Communication Technology) strategy aligned with business objectives and IT trends.
• Ensure appropriate IT governance is in place, identify and manage IT risks.
• Ensure IT compliance with regulation and company policy.
• Ensure the use of company approved software and hardware, with active supplier support. (Syncpro scan)
• Ensure only licensed software is used with the company.
• Ensure daily backup of servers and conduct monthly tests.
• Run disaster recovery program with hosting service provider.
• Ensure data of local servers (Mill and Head Office) at each site must replicate to production servers at hosting site.
• Ensure all software and hardware updates / patches are applied as per agreed IT Policy.
• Ensure up to date antivirus software deployed.
• Ensure email is archived and mail protection is implemented (Manage Mimecast)
• Attend to Ossi call logging system.
• Manage and/or resolve incidents/requests/changes logged by users, prior to referring to service providers.
• Provide after hour support
• Run maintenance programmes as per agreed timelines or in response to incidents.
• Provide ad-hoc systems training / guidance.
• Maintain bar code register
• Maintain distribution radiuses
• Maintain users on GP, AD and other system
• Calculate rep incentive and obtain approval signoff
• Import vendor pricing
• Calculate selling prices or budget imports
• Run and develop BI 360 reports
• Verify and approve Agent incentives
• Compile Board report
• Changes to rebates to be imported when required
• Identify user needs regarding training through analysis of logged calls, user requests
• Co-ordinate training with service providers
• Provide training to staff
• Source standard systems training material where applicable.
• Coordinate the purchasing of computer and telephone equipment, software and services for approval
• Ensure IT procurement is as per approved budget
• Coordinate various IT services and negotiate with suppliers.
• Manage and reconcile service provider billing.
• Monitor and track the performance of service providers in accordance with their SLA
• Ensure 99% availability of network.
• Developing, maintaining and executing IT strategies aligned with business objectives.
• IT policy and procedure review.
• Provide sites with cost estimates to be used in their budgets
• Compile group IT budget and communicate monthly chargeback to sites.
• Ensure all ICT licence and enhancement fees are up to date
• Ensure IT cost recovery is aligned with actual IT spend.
• Ensure annual fee negotiations are as per company instructions
• Ensure all solutions integrate both technically and at a business level.
• Ensure configuration of new computers, e-mail accounts ,user profile on Great Plains and network
• Managing and optimizing our network infrastructure and systems (performance and availability).
• Ensuring data security and implementing best practices.
• Evaluating and recommending new technologies to improve efficiency

• Bachelor of Commerce in Information Technology, BTech (Information Technology), or related

• Minimum 6 years' experience in networks and software deployment.
• Strong Accounting/Finance/Budgeting experience.
• Hands-on experience with SQL Server & Syspro.
• Experience in manufacturing environment.
• Experience in IT Management and user assistance.

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