Junior IT Administrator

Cape Town, Western Cape
Permanent
Full-time

1 month ago

Support Specialist to oversee computer systems for the businesses and offer support to the system’s users. To take responsibility for first line user support for all staff requiring IT services either in the form of remote support or at a facility level. This includes completing any general IT administrative tasks that are required.Specification:

Solve all software and hardware related problems.
Answer and log incoming IT support calls and fix on a first call basis telephonically or remotely, where necessary.
Manage all incoming IT support emails and direct to the necessary support queue, escalating requests to the appropriate team member, as required.
Monitor high impact issues to ensure all relevant staff are advised accordingly, together with the Senior IT Administrator.
Monitor the call logging system to ensure that all requests for support from each site are met and responded to in an efficient and effective manner.
Perform daily operations as dictated by daily, weekly and monthly checklists.
Perform regular security monitoring to identify any possible intrusions.
Upgrade and configure system software that supports IT infrastructure applications or asset management applications per project or operational needs.

Requirements:

2 to 3 years’ work experience in the IT industry in the same or similar role.
Relevant experience in Windows Server, O365, Networking, Security, Antivirus
Education in MCSA and MSCSE. (ITIL, CCNA and CCNP advantageous)

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