E-Commerce Manager

Durban, KwaZulu-Natal
Permanent
Full-time

8 days ago

An exciting opportunity exists for an E-Commerce Manager to spearhead and refine the digital strategy of a leading retail company in South Africa, with a focus on accelerating online sales growth, elevating the customer journey, and overseeing the full spectrum of e-commerce operations.Key Responsibilities:
Strategy & Planning:

Develop and execute the e-commerce strategy aligned with brand and business goals
Lead the roadmap for our e-commerce platforms (D2C and B2B)
Identify market trends, customer behaviour and competitor insights to shape strategy

Platform & Operations Management:

Oversee the brand’s e-commerce webstore (performance & functionality)
Manage integration with POS systems, CRM, payment gateways, logistics providers and loyalty program
Ensure product data accuracy (descriptions, images, pricing & stock levels)

Digital Marketing & Sales Optimization:

Collaborate with performance marketing partners on paid search, display, social, affiliate and mailer marketing
Implement SEO and content marketing strategies to drive organic traffic
Monitor & improve conversion rates, AOV and cart abandonment rates

Customer Experience & Retention:

Enhance customer journeys and personalize digital experiences across channels
Oversee customer service strategy and processes
Manage loyalty programs, reviews and post purchase communications

Analytics & Reporting:

Track KPIs such as traffic, conversion, sales, retention, ROAS and CLV
Use tools like Google Analytics, Shopify Analytics for performance reporting
Deliver monthly and quarterly e-commerce reports to senior management

Team Leadership & Collaboration:

Collaborate with merchandising, marketing, warehouse and retail teams
Co-ordinate with external partners (agencies, platforms)

Requirements:

3-5 years previous experience in a similar position
Strategic thinking & commercial acumen
Strong project management skills
Analytical and data driven mindset
Team leadership and collaboration
Passion for active lifestyle and outdoor activities

Should you not receive a response within the next 2 weeks, please consider your application unsuccessful. Vacancies are advertised on our website, should you wish to keep abreast with our active roles.IMPORTANT NOTICE
By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:
I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).For more information please contact:Talya Kimberley

Talented Recruitment

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