Service Desk Technician Mr Price Group
- KwaZulu-Natal
- Permanent
- Full-time
- Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group
- Liaise with external service providers to escalate problems where required
- Support our suppliers who use our software.
- You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
- You would be required to work an 8-hour shift in line with the Service Desk operating hours.
- Your own reliable transport is preferred.
- Grade 12
- IT diploma/ Certificate
- At least 1 year in an IT or Helpdesk environment
- The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage
- Strong verbal and written communication skills
- Excellent interpersonal and customer-facing skills Strong administration skills
- Strong ability to work accurately with attention to detail
- Familiarity with MS Office products
- A high level of confidentiality