IT Operations Configuration Specialist (Contract) - Menlyn/Hybrid - ISB9801636

• Serve as the Subject Matter Expert (SME) for Configuration Management and CMDB-related activities.
• Establish, develop, and improve Service Configuration processes, including integration points with related ITSM processes.
• Plan and coordinate all CMDB-related activities and ensure adherence to standards.
• Consult on Configuration Management processes and tools across IT infrastructure environments.
• Monitor and drive configuration data quality and alignment with defined KPIs.
• Ensure compliance with process controls and data standards across teams.
• Collaborate with ITSM, enterprise architecture, and infrastructure stakeholders.
• Develop training content and lead knowledge-sharing sessions for stakeholders and team members.
• Maintain and update documentation, standard operating procedures, and knowledge articles.
• Report insights, requirements, and improvement suggestions to process and product owners.

• Proven experience in IT Service Management (ITSM), including multi-team and multi-region collaboration.
• Extensive experience with large-scale ITSM platforms (e.g. ServiceNow, BMC Remedy Helix).
• Proficient in Configuration Management Database (CMDB), CI data models, and Common Service Data Model (CSDM).
• Strong practical knowledge of ITIL v4 principles and processes.
• Familiarity with Agile Working Model (AWM) and ability to fulfill team charter responsibilities.

• Experience designing and maintaining service models using ServiceNow CSDM.
• Understanding of IT infrastructure environments and technologies, including:

• Operating systems (Windows, Linux)
• Data Centres, Networks, Databases, Web and Cloud technologies (AWS, Azure)
• Storage and middleware platforms
• Ability to conceptualise complex technical information and perform detailed analysis.
• Experience developing governance frameworks to ensure data quality and verification.
• Skilled in training delivery and providing SME-level input in knowledge-sharing forums.
• Strong grasp of enterprise architecture principles and frameworks.
• Experience working with DevOps processes and toolchains.
• Background in Release Management for critical production environments.
• Experience working in Agile teams and using Agile tools.
• Understanding of project management methodologies in software development.
• Analytical mindset with a focus on improving processes and operational efficiency.
• Capable of driving initiatives to completion within deadlines, including progress reporting.
• Strong documentation skills and experience creating SOPs aligned with Agile models.
• Knowledge of IT Process Steering and Governance frameworks.
• Familiarity with IT Operations and support models.
• Previous experience in large global IT organisations (advantageous).
• German language skills beneficial but not mandatory.
• Excellent interpersonal and communication skills, including the ability to work across cultural and organisational boundaries.
• Resilience under pressure, strong self-motivation, and an independent learning mindset.
• Proactive, team-oriented approach with flexibility to take on varying tasks.

• Information Technology degree or diploma.
• Fluent English communication skills (spoken and written).
• ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB).
• ITIL v4 certification (advantageous).
• Minimum 5 years' experience in IT Service Management roles.

• Exposure to an enterprise-scale, global IT landscape.
• Flexible working hours (1960 hours annually).
• Hybrid work model with remote flexibility.
• Modern, tech-forward office environments.
• High work-life balance and dynamic global team culture.
• Access to exclusive employee benefits (where applicable).

iSanqa Resourcing