Specialist Network Engineer - L3ROLE RESPONSIBILITIES:Design, implement, and maintain Network environments.Day-to-day support of our customers Network environments.Ability to perform both project and support work on the Cisco Networks environments.Troubleshooting high-level technical faults and updating clients and stakeholders on progress.Regularly update The Company ticketing system Service Now / Autotask with quality notes.Perform project-related duties for new & changing infrastructure deployments required by clients.Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling.Providing input to customer-facing Technical Incident Reports.Capturing repeat faults and undertaking root cause analysis.Proactive identification of fault trends.Working to industry-standard project methodologies.Development & maintenance of low-level and high-level designs.Development & testing of operability and supportability for new migrations.Development of peer relationships with key suppliers.Working closely with the Team Leader (TL) on continual improvement programs.Provide technical expertise to TL and assist with technical skills evaluation of other engineers.Work with the other departments to understand and share technical strategy.Complete customer Change Requests, impact & risk analysis, and implement out-of-hours if required.Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve support.Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.Where required perform the Lead Engineer role for some of The Companys clients for support and projects.To stay up to date and accredited with the current technologies.QUALIFICATIONS:National High School Senior Certificate (or equivalent)Graduate or qualified by experienceCisco CCNP - mandatoryCisco CCIE - preferred, but not mandatoryITIL v3 Foundation - preferred, but not mandatoryEXPERIENCE:Minimum 10 years of general IT support experienceMinimum 8 years of dedicated networking/security experienceExpert in designing, configuring, and troubleshooting routing, switching, security, and wirelessExpert in designing, configuring, and troubleshooting MPLS and/or SD-WANDeep in-depth knowledge of troubleshooting network environmentsExperience in managing major incidents in collaboration with Major Incident Management (MIM)Experience with Change ManagementExtensive experience with and knowledge of trace analysis, Wireshark & packet captureExperience in managing a Data CentreExtensive experience in putting together effort costs for project work
