Customer Success Manager – Hybrid (Melrose Arch) – up to R840k per annum

e-Merge IT Recruitment

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 24 days ago
Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune 500 companies.Role and responsibilities:
  • You will ensure clients'' adherence to sales tax regulations and overall compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence in service delivery.
  • Collaborate with cross-functional teams to align operations with customer success initiatives and business objectives.
  • Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation processes.
  • Client Support: Provide strategic guidance and support to clients on compliance issues, risks, and proactive strategies.
  • Team Collaboration: Foster collaboration and alignment with cross-functional teams to drive customer success initiatives and achieve business objectives.
  • Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency and effectiveness.
The ideal candidate will have:
  • Proven experience in Customer Success, Account Management, or a similar customer-focused role.
  • Bachelor’s degree in finance, Business, Law, or a related field.
  • Excellent Communication Skills: Demonstrated proficiency in written and verbal communication.
  • Business intuition: Our customers and products involve financial and technical aspects, so you should be apt to understand these concepts.
  • Strong analytical skills, with the ability to translate data into insights: You will need to ask the right questions to gather the necessary information, as you will deliver value to customers.
  • Strong organizational skills: manage workflows independently, take responsibility for a customer portfolio, and efficiently prioritize your time.
The Reference Number for this position is LJ58960 which is a Hybrid (Melrose Arch), Permanent position offering a salary up to R840k per annum. Contact Leigh at -merge.co.za or call her at to discuss this and other opportunities.Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right IT Specialists with the right companies in the right roles. Check out the e-Merge website for more great positions.Do you have a friend who is a Technology specialist? We pay cash for successful referrals!

ExecutivePlacements.com

Similar Jobs

  • Customer Success Manager

    Deka Minas

    • Johannesburg, Gauteng
    • R420,000-540,000 per year
    Description A leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a drive…
    • 1 month ago
  • Customer Success Manager

    • Johannesburg, Gauteng
    • R420,000-540,000 per year
    Description A leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a drive…
    • 21 days ago