Customer Success Manager – Hybrid (Melrose Arch) – up to R840k per annum
e-Merge IT Recruitment
- Johannesburg, Gauteng
- Permanent
- Full-time
- You will ensure clients'' adherence to sales tax regulations and overall compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence in service delivery.
- Collaborate with cross-functional teams to align operations with customer success initiatives and business objectives.
- Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation processes.
- Client Support: Provide strategic guidance and support to clients on compliance issues, risks, and proactive strategies.
- Team Collaboration: Foster collaboration and alignment with cross-functional teams to drive customer success initiatives and achieve business objectives.
- Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency and effectiveness.
- Proven experience in Customer Success, Account Management, or a similar customer-focused role.
- Bachelor’s degree in finance, Business, Law, or a related field.
- Excellent Communication Skills: Demonstrated proficiency in written and verbal communication.
- Business intuition: Our customers and products involve financial and technical aspects, so you should be apt to understand these concepts.
- Strong analytical skills, with the ability to translate data into insights: You will need to ask the right questions to gather the necessary information, as you will deliver value to customers.
- Strong organizational skills: manage workflows independently, take responsibility for a customer portfolio, and efficiently prioritize your time.
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