Customer Success Manager
Deka Minas
- Johannesburg, Gauteng
- R420,000-540,000 per year
- Temporary
- Full-time
- Very importantly, we are looking for applicants who have at least, 5+ years of work experience in any SaaS/cloud-first company, specifically in strategic sales, key account management and customer success teams.
- Preference will be given to candidates who have experience in the SaaS CRM space.
- It is essential that you have competitive pitching experience, giving you the gravitas, sophistication, and problem-solving skills that only experience would give you.
- You have experience conducting business in South Africa.
- Extremely comfortable dealing with C-Suite through to business users.
- You are commercially astute, strong discipline and a structured approach and have strong negotiation skills with experience in contract negotiation and closing deals with significant contract values.
- Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
- Strategic thinker with a proactive and forward-looking approach to identifying opportunities and mitigating risks.
- Demonstrated history of effective client management and sales accomplishments, showcasing expertise in complex solution sales, and consistently meeting targets.
- You are credible, confident, and able to talk meaningfully with Senior Leadership Teams.
- Capacity to work extended hours to meet deadlines where necessary.
- Ability to work effectively under pressure by handling multiple priorities.
- Open to travel with short notice in some cases across Africa.
- Must be proficient in English.
- Role is based in Johannesburg. Work from home with odd days in office.