Control Room Manager

Cape Town, Western Cape
Permanent
Full-time

6 days ago

This is a critical leadership role tasked with ensuring system uptime, incident escalation, and seamless team performance across rotating shifts. You will combine hands-on technical expertise with strong leadership skills, problem-solving abilities, and a calm demeanour under pressure. This role offers the opportunity to play a central role in critical operations where uptime, accuracy, and resilience are non-negotiable.Minimum Requirements:

3+ years experience in a Control Room, IT Ops Centre, or SOC environment
12 years in a supervisory or lead role in a 24/7 operation
Strong grasp of incident escalation workflows and real-time monitoring
Proficient with tools such as Zabbix, PRTG, or SolarWinds
Technical knowledge of networks, firewalls, VPNs, CCTV/NVR systems

Preferred Certifications:

Zabbix Certified Specialist
CompTIA A+/N+
PSIRA Control Room Operations Certificate

Technical Responsibilities:

Manage shift schedules and ensure SLA adherence
Oversee incident response and technical escalations (Tier 2)
Ensure accurate logging and reporting of alarms and incidents
Drive SOP compliance, stakeholder communication, and continuous improvement

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