Call Centre Agent

Randburg, Johannesburg
Permanent
Full-time

1 day ago

Job DescriptionTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolvedTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolvedHello Call Centre AgentWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team in FNB COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:

Drive significant growth and profitability in the context of cost management.
Manage costs / expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
Ensure all communications with clients are professional, resulting in compliments.
Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Ensure efficiency of service productivity and performance in Call Centre.
Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

Education: Matric certificate (Grade 12)
Experience: At least 2 years of call centre experience
Preferred: Background in banking or financial services, Exposure to fraud detection

Technical Skills

Proficiency in CRM systems
Basic forensic investigation knowledge
Familiarity with digital banking platforms

You will have access to:

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We can be a match if you are:

Adaptable and curious
Analyse complex data sets
Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!FNB respects your privacy and will process the information you have provided to us in accordance with our privacy noticeThis notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.10/09/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand

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