Customer Care Consultant

Western Cape
Permanent
Full-time

22 hours ago

At getWorth, we're not just redefining the motor vehicle industry; we're leading a global revolution with the fusion of patented AI wizardry and automotive expertise. As pioneers of a new era in buying and selling, we promise exceptional, rational, and transparent experiences for those with a taste for the extraordinary. With a ?at organizational structure, we balance professionalism with a laid-back, cool culture in our modern, stylish space that prioritizes comfort and creativity. Our incentive systems align your success with overall company triumphs, ensuring your contributions are celebrated.We expect our team to embody our core values in delivering an unparalleled exceptional customer service experience. This involves prioritizing convenience, transparency, and professionalism, aligning with our commitment to putting the customer first. We foster a culture of continuous improvement, encouraging our team to assess and challenge systems for ongoing enhancement. Collaboration is at the heart of our success, and we highly value individuals who take ownership of delivering high-quality work in a self-disciplined manner with a focus on timeliness.Join us at getWorth, where our commitment to excellence, customer-centricity, and teamwork defines our dynamic and innovative environment.
Position OverviewWe are seeking a proactive and diligent individual to join our Sales Customer Care team. The roles entail following structured workflows and engaging with clients through various channels including phone, email, and social media. Successful candidates will collaborate closely with sales teams, ensuring seamless coordination to convert leads and deliver exceptional customer service. Real-time responsiveness and adherence to key performance indicators (KPIs) are paramount in both roles.
Specific Role ResponsibilitiesEfficiently follow workflow processes and proceduresEngage with customers via phone, email, and social media platformsFilter and convert leads to optimize sales or acquisitions opportunitiesCultivate and maintain relationships with clients to foster brand trustCoordinate internally to support sales efforts and secure dealsManage leads in real-time to meet performance targets
Qualifications and Experience1 year of prior experience in a customer service role involving telephonic communicationsValid driver’s license and/or reliable transportClean criminal recordExcellent communication skills in English and Afrikaans (spoken and written); additional language proficiency is advantageousProficiency in modern technology and systemsStrong customer service aptitudeKnowledge of cars is beneficial but not mandatory for the role
Skills and Personal AttributesProblem-Solving AbilitiesExcellent Communication SkillsActive ListeningProduct KnowledgeEmotional Intelligence

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