Project Manager - Customer & Experience Transformation

Blue Pearl

  • Cape Town, Western Cape
  • R6,000-7,000 per month
  • Permanent
  • Full-time
  • 5 days ago
Job SummaryJob Role / Speciality:Mobile CX Programme ManagerService:Hybrid Cloud & DataService Area:Digital Product Engineering / Mobile CX ProgrammeProject Description:We are seeking an experienced Project Manager to lead the development of a new Mobile App integrated with a new loyalty programme, including pilot deployment and roll-out across 28 countries, while supporting the existing app in parallel.The Project Manager will oversee a programme team of ~20 resources and act as the key liaison between senior client stakeholders, delivery partners, and internal teams. This role also involves co-developing the client's mobile strategy to align with their broader digital transformation objectives.Key Responsibilities:Lead and manage the end-to-end delivery of the new mobile app integrated with a loyalty platform (developed by a third-party partner).Oversee roll-out across multiple geographies (28 countries).Manage and guide a programme team of 20+ members.Build strong relationships with senior client stakeholders, providing advisory support on mobile strategy.Ensure seamless parallel support for the existing mobile app during the transition.Coordinate with cross-functional teams on integration, testing, and go-live phases.Ensure compliance with project governance, timelines, and quality standards.RequirementsRequired Skills & Competencies:Proven hands-on experience managing large-scale mobile app delivery programmes.Strong knowledge of AWS Cognito and end-to-end integration in mobile ecosystems.Experience developing and co-defining mobile strategies in customer transformation projects.Strong stakeholder management, including senior/executive-level clients.Ability to manage diverse, cross-border teams and third-party vendors.Excellent problem-solving, communication, and leadership skills.Role Details:Duration: 4 monthsStart Date: 8 September 2025End Date: 31 December 2025Location / Travel:Preferably based in Cape Town (not mandatory).Travel required to Cape Town, multiple African countries, and occasionally the UK (critical phases such as UAT and Go-Live).All travel expenses covered.Experience Level: Senior (6-10 years)Industry Focus: Chemicals & PetroleumOther Requirements:Valid passport is essential.Blue Pearl PTY LTDRecruiter

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