Job SummaryOversee the full spectrum of lodge operations in partnership with Ops Management Team - Manage budgets, monitor financial performance, and implement strategies to enhance profitability - Prepare and present operational reports, including occupancy, revenue, and cost analysis - Resolve operational challenges efficiently, including leading Annual Union Negotiations - Champion eco-conscious practices such as water conservation, waste reduction, and energy efficiency - Champion a guest-centric culture, ensuring every interaction is memorable and personalized - Continuously elevate the lodge's hospitality offering through innovation and attention to detail Strategic Planning: - Develop and execute operational strategies aligned with the lodge's luxury positioning and group objectives - Collaborate with senior leadership to shape long-term goals and drive continuous improvement - Support the broader vision of the group as directed by the General Manager of Operations Resource Management: - Oversee the effective allocation of staff, equipment, and financial resources - Ensure optimal resource utilization to maintain high service standards while controlling costs Process Optimization: - Continuously evaluate and refine operational workflows to improve efficiency and guest satisfaction - Implement innovative practices to streamline service delivery and enhance productivity Supply Chain Management: - Manage procurement and logistics to ensure the timely delivery of goods and services - Build strong relationships with suppliers and mitigate risks in the supply chain Team Leadership: - Lead, train, and inspire a high-performing team across all departments - Foster a culture of excellence, collaboration, and accountability - Promote staff development and maintain high morale through effective leadership Quality Control: - Enforce rigorous quality standards across all guest touchpoints - Monitor service delivery and implement corrective actions where necessary - Drive the lodge's quality plan and ensure consistent implementation of brand standards Risk Management: - Identify potential risks and implement mitigation strategies - Develop contingency plans to ensure operational continuity during disruptions Technology Integration: - Leverage technology to enhance operational efficiency and guest experience - Stay current with hospitality tech trends and integrate relevant tools into daily operations Communication and Collaboration: - Ensure seamless communication across departments and with Head Office - Collaborate with cross-functional teams to align operations with strategic goalsThe Good Human (Pty)LtdRecruiter