Out-of-hours Consultant (Night Shift)

Cape Town, Western Cape
Permanent
Full-time

3 days ago

This position supports the Medical Consultants by managing out-of-hours client needs and staff bookingsJoin SD Recruitment (Pty) Ltd, a Recruitment Company that specialise is medical, as an Out-Of-Hours Consultant you'll play a key role in delivering exceptional client service and managing urgent staffing needs. You'll build strong relationships with clients and candidates, handle service calls, manage payroll queries, and drive business development through proactive communication and CRM updates. If you're independent, eager to learn, and thrive in a fast-paced, client-focused environment, this is the perfect opportunity for you to grow your career and make a real impact!Key Responsibilities:Client relations

Focusing on delivering a client-orientated service by building strong relationships with nurses and clients
Attending to requests received via email / phone calls / WhatsApp
Making service calls after 19h00 to each facility to ensure attendance and enquire about staffing requests
Contacting client facilities for updated needs and attendances, including appropriate progress updates / follow-ups as needed
Handling cancellations from clients and candidates via established processes
Ensuring availability as first point of contact during out-of-hours shifts
Ensuring unbroken service through proper handover from out-of-hours shift

Payroll and invoicing

Addressing pay queries from placed staff

CRM

Showing efficient telephone manner to record accurate information and capture relevant updates on the system
Using the CRM as a primary source of information for candidate interaction and placement
Capturing relevant interactions on the CRM
Flagging and reporting errors or issues in information contained on the CRM

Business development

Attending to handover emails from the Medical team and/or HODs
Establishing a pool of staff for potential assignments
Providing availability updates per shift
Making outbound calls (client relations, staff availability, database updates, etc.)
Monitoring incoming emails frequently with minimal turnaround time
Compiling a handover report for the day shift
Promoting the Company to attract candidates and maintain clients

General

Consulting with relevant internal departments that impact the department when required (e.g. Payroll, Sales, Compliance, etc.)
Attending meetings as required (scheduled, regular and ad hoc)
Maintaining a professional, courteous, and helpful demeanour when interacting with clients and candidates
Managing all resources to ensure optimal operating efficiency
Ensuring availability for rostered shifts and reasonable ad hoc requirements as arranged
Ad hoc additional or alternative functions as needed

Minimum Requirements:

2 year's experience in Sales / Customer Service / support function
Willing and flexible to work shifts 5 days a week including weekends (two days off in the week)
Must have a valid Driver's License and own reliable car (site visits)
Excellent communication and interpersonal skills
Problem solving and decision-making
Excellent Telephone Etiquette
Self driven and results focused
Out-of-hours medical recruitment experience (advantageous)
Competitor awareness

Thank you for considering a career with SD Recruitment! Reach out to us today to learn more about this exciting opportunity. If you haven't heard back from us within two weeks, please consider your application unsuccessful. We appreciate your interest and look forward to connecting with you soon!For more information please contact:Ash Wyngaard

SD Recruitment

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