Receptionist

The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include:

Guest Check-In/Out: Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations.
Customer Service: Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests.
Phone and Email Management: Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed.
Billing and Payments: Process guest payments, handle billing issues, and provide receipts.
Record Keeping: Update guest records, maintain booking logs, and prepare daily reports.
Problem Resolution: Address guest complaints or issues professionally, escalating as necessary.

This role requires strong communication skills, attention to detail, and a friendly, helpful demeanor to create a welcoming experience for guests.

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