Job SummaryJob Title: Service Desk Engineer (Hybrid - Cape Town)We're looking for a skilled Service Desk Engineer to join our dynamic IT team based in Cape Town. This hybrid role requires working in-office three times a week, with the flexibility to work remotely on the remaining days.Key Responsibilities:Provide first- and second-line technical support to end users.Troubleshoot hardware, software, and network issues.Manage service requests and incidents through the ticketing system.Collaborate with internal teams to ensure timely issue resolution.Requirements:Proven experience in a service desk or IT support role.Strong knowledge of Windows OS, Microsoft 365, and basic networking.Excellent communication and problem-solving skills.Customer-focused with a proactive approach.If you're a tech-savvy professional who thrives in a collaborative environment, we'd love to hear from you!Plus1X Solutions (Pty) LtdRecruiter
