Data Capturing Clerk (Gap Cover)

• Accurately capture and update policyholder information, claims data, and documentation into internal systems.
• Validate source documents for completeness and correctness before data entry.
• Verify and cross-check data with supporting documentation (medical bills, claim forms, insurer correspondence, etc.).
• Maintain up-to-date and organized electronic and physical filing systems.
• Collaborate with other departments (e.g., Claims, Customer Service) to ensure timely resolution of data discrepancies.
• Maintain confidentiality and integrity of all policyholder and claim information.
• Perform regular quality checks and audits on captured data to ensure accuracy.
• Generate daily, weekly, or monthly reports as required by management.
• Adhere to company policies, procedures, and regulatory requirements within the insurance administration environment.
• Support administrative functions such as scanning, indexing, and archiving documents.

• Grade 12 / Matric (essential).
• A certificate or diploma in administration, data management, or a related field (advantageous).
• Minimum 1-2 years of experience in a data capturing or administrative role.
• Prior experience in the medical insurance or Gap Cover industry is highly advantageous.
• Familiarity with insurance terminology and claim processes is a plus.

• High attention to detail and accuracy.
• Excellent typing speed and data entry skills.
• Proficient in Microsoft Office Suite (especially Excel and Outlook).
• Ability to work with administrative and data management software.
• Strong organizational and time-management skills.
• Good communication skills (written and verbal).
• Able to work under pressure and meet deadlines.
• Discretion and commitment to confidentiality.

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