Pre-Sales Engineer (Security Industry)

• Engage with customers to understand their security needs, business background, and project objectives.
• Develop comprehensive security system solutions based on customer requirements, including system architecture design, device selection, and technical configurations.
• Provide technical consultations and address any technical queries related to product selection, system design, and integration.
• Proposal and Tender Documentation:

• - Assist the sales team in preparing proposals, technical documentation, and product information in line with customer requirements and tender specifications.
• Write the technical sections of bid documents to ensure compliance with the tender requirements and to enhance the company's product and solution competitiveness.
• Product Demonstrations & Technical Presentations:

• Collaborate with the sales team to conduct product demonstrations and technical presentations, showcasing the technical advantages and applications of the company's security solutions.
• Customize demonstrations to align with customer needs, ensuring effective communication of solution benefits and technical features.
• Technical Communication & Customer Interaction:

• Facilitate ongoing technical communication with customers, addressing inquiries regarding products, system architecture, and integration.
• Work closely with the customer and project management teams to ensure a smooth transition from the pre-sales phase to project implementation.
• Market Research & Product Feedback:

• Stay updated on the latest trends in security technology, conduct market research, and analyze competitors' products and solutions.
• Provide feedback to the product development team on customer requirements, market demands, and potential areas for product improvement or innovation.
• Technical Support & Training:

• Provide internal training to sales teams and other technical staff to ensure they understand and can effectively communicate product features and technical specifications.
• Offer technical training and support to customers, ensuring they are well-versed in product usage and system operations.

• Diploma or Degree: Computer Science, Electronics, Telecommunications, Automation, Security Engineering or related fields.
• 3+ Years Experience in the security industry, particularly in pre-sales engineering or technical support
• Experience with security systems such as video surveillance, access control, intrusion detection, or related security technologies.
• Prior experience in creating and delivering proposals, technical documentation, and participating in tendering processes is highly desirable.
• Strong knowledge of security systems and products (e.g. video surveillance, access control, intrusion alarm systems, smart security)
• Familiar with system architecture design, product selection and integration principles.
• Understanding of networking, storage, and cloud computing technologies as they relate to security systems.
• Ability to select appropriate technologies and optimize solutions based on customer needs.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to customers in an easy-to-understand manner.
• Strong presentation and demonstration skills, with the ability to deliver engaging and informative product presentations.
• Ability to work effectively with cross-functional teams, including sales, engineering and product development.
• Strong problem-solving skills and a customer-oriented mindset.
• Ability to work independently as well as learn in a team-oriented environment.
• Willingness to travel as required by project demands.

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