Patient Services Manager

Cape Town, Western Cape
Permanent
Full-time

11 days ago

SUMMARY:
-POSITION INFO:OverviewOur Client in the Healthcare Industry is seeking a Patient Services Manager to join their team. The successful incumbent will be responsible for the management and co-ordination of patient services resources, processes and operations.Minimum Requirements

Grade 12 / Matric
Relevant Nursing qualification, preferably Degree or Diploma as a registered

with proven Case Management and Coding Experience * 5 years of relevant private healthcare industry and people management experience

Current registration with the relevant professional/regulatory body
Understanding the private healthcare industry, its challenges and role players would be an advantage
Understanding the basic financial principles (i.e., budgets, credit management, planning)
Driver's license and ability to travel

Job ResponsibilitiesEnsure effective quality management and customer care:

Monitoring and improving quality metrics
Managing data integrity and compliance to the company's working procedures
Developing and maintaining relationships with stakeholders

Ensure effective people management:

Demonstrating visible leadership skills in respect of the company's values, operating models and strategies to support diversity and transformation
Actively leading meetings and ensuring participation of all members to ensure ISO compliance
Ensuring quality staff members are recruited to fill approved vacancies following the company's transformation objectives
Providing direction and inspiration to ensure staff are motivated and productive
Managing and reviewing training plans that are compliant to the company's WSP requirements to enable talent development
Managing the performance of staff through the performance improvement process
Ensuring all transactional processing is complete to provide employee compensation and benefits
Ensuring productive working relationships are supported with minimum IR issues
Ensuring all exit interviews are conducted to ensure the retention of staff
Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness

Ensure effective and accurate billing:

Driving the accurate and timely billing process to ensure DSO and Shaka targets are achieved
Managing the bill auditing process to achieve accurate billing data
Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event

Ensure effective interpretation and application of contracts and funder rules:

Managing the admissions department to ensure that they comply with the funder rules
Managing the collection of outstanding co-payments from patients
Reducing and managing the risk associated with RSRT's by making recommendations regarding patient-based data

Facilitating effective cash flow management:

Implementing processes from pre-admission to submission of an account to ensure DSO targets are achieved
Implementing cash management processes to prevent losses

Ensure effective operational capabilities:

Managing and implementing business plans to ensure optimal functioning

Governance and risk management:

Preparing and ensuring sound audit compliance to achieve optimum business ethics
Participating and developing action plans within the risk management teams to implement the correct controls
Support tip-off investigations

Key Competencies / Skills:

Computer proficiency
Problem-solving, analysis, and judgement
Engaging diversity
Verbal and written communication and presentation
Excellence orientation
Building relationships
Customer responsiveness
Organisational awareness
Ethical behaviour

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