Customer Relationship Manager - Retail Industry

Hire Resolve

Cape Town, Western Cape
Permanent
Full-time

17 days ago
Apply easily

Hire Resolve, a leading recruitment agency, is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.You will serve as the main point of contact for assigned customers, handling inquiries, resolving issues, and delivering exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty.Responsibilities:

Develop and maintain productive relationships with assigned retail customers
Ensure excellent customer service standards are met and maintained
Identify customer needs and proactively provide solutions and recommendations
Monitor customer satisfaction levels and address any issues or concerns
Collaborate with internal teams to ensure timely delivery of products and services
Identify opportunities for upselling and cross-selling
Prepare and present reports on customer performance and satisfaction

Requirements

Bachelor's degree in Business, Marketing, or a related field
Proven experience as a Customer Relationship Manager or relevant role in the retail industry
Excellent communication and interpersonal skills
Strong problem-solving and negotiation abilities
Ability to build and maintain strong customer relationships
Proficient in MS Office suite
Detail-oriented and highly organized
Ability to work well in a team and collaborate with internal stakeholders

Benefits

Salary: Market Related
Training & Development
Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for your next career-changing move.

Salary: negotiable.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Rebecca Grylls or Ashley Feldtmann at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website:

or email us your CV: * Alternatively, apply via our portal and email 844DF57D0B@jobs.workablemail.comWe will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Hire Resolve