Installation Support (Scheduling) Agent (X5)

• Collaborating with their Installation team to coordinate and schedule installations seamlessly.
• Ensure that installations are scheduled efficiently and that the overall process meets quality standards.
• Gather feedback from customers and the Installation team to identify areas for improvement.
• Collaborate with the Installation team to schedule appointments based on customer preferences, technician availability, and project timelines.
• Use scheduling software and tools to organize and manage installation appointments efficiently.
• Prioritize and manage your time effectively to ensure that installations are scheduled within specified time frames and deadlines are met.
• Communicate installation details, expectations, and any changes to customers, technicians, and relevant internal stakeholders.
• Interacting with customers to understand their needs and preferences for appointment timing.
• Use your problem-solving skills to address scheduling conflicts and ensure timely resolutions.
• Providing exceptional support to both customers and the Installation team, ensuring a smooth and stress-free experience.

• Competitive salary and performance-based incentives.
• A vibrant and inclusive work environment that values teamwork and individual contributions.
• Opportunities for professional development and career advancement.

• Excellent organizational and time-management skills.
• A customer-centric approach with the ability to provide exceptional service and address customer inquiries and concerns.
• Ability to identify scheduling conflicts and propose effective solutions to ensure smooth operations.
• Flexibility to adapt to changing priorities, handle unexpected situations, and make quick decisions
• Strong communication skills to interact with customers and internal teams.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• A passion for delivering exceptional customer experiences.

• High school diploma or equivalent.
• Previous experience in scheduling or customer support is a plus.
• Familiarity with scheduling software is advantageous.
• Strong verbal and written communication skills to interact effectively with customers, technicians, and internal teams.
• Excellent organizational and time-management skills to handle multiple scheduling tasks and prioritize effectively.
• Ability to identify scheduling conflicts and propose effective solutions to ensure smooth operations.
• Meticulous attention to detail to accurately record customer information, schedule details, and any specific requirements.

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