Section 14 & Termination Administrator
- Cape Town, Western Cape
- Permanent
- Full-time
Reference Number MMH250902-1
Job Title Section 14 & Termination Administrator
Position Type Permanent
Role Family Legal and Compliance
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Cape Town
IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them, and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms, Momentum Group provides practical financial solutions for people, communities, and businesses. Visit us at
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role PurposeTo provide an effective and efficient service to clients by receiving, evaluating, and responding to telephonic/electronic enquiries timeously, as well as paying benefit claims on the
terminated/closed book of business.
RequirementsExperience And Qualifications
- Matric (NQF Level 4).
- 1-3 Years relevant experience.
- Retirement fund administration experience.
- Intermediate MS Excel skills.
- Industry and product knowledge.
- Knowledge of relevant legislation.
- Capturing and checking Section 14 data uploads and payments in the Benchmark & Stadium system.
- Gathering relevant information for transfers in and out of the fund from the Benchmark & Stadium system.
- Handling client queries related to transfers into and out of the fund.
- Handling audit queries related to transfers into and out of the fund.
- Co-ordinate Transfers in and allocation to member records and completion of ROT01 for submission to SARS within SLA.
- Co-ordinate Transfers out, Section 14 claims, and completion of the transfer schedule for submission to the transferee fund within SLA.
- Deal promptly with all client requests in a competent, efficient, and professional manner to ensure client retention and satisfaction.
- Identify risks to the company and ensure all risks are mitigated and escalated where necessary.
- Ensuring effective teamwork with IT and Admin to ensure accuracy and expedite transfers in and out timeously.
- Accountability.
- Attention to detail.
- Communication skills.
- Planning and organising.
- Interpersonal skills.