Retail Store Manager (Luxury/High End Brands)

• Grade 12 or higher qualification
• 2–4 years’ proven experience as a Retail Store Manager in a high-end store (Luxury items and High-End Brands and Products)
• Previous experience managing staff, including performance management and disciplinary procedures
• Fluent in English (both written and spoken)
• Willing to work retail hours, weekends & public holidays (do get time off)
• Strong customer orientation and interpersonal skills
• Solid financial understanding of retail profit drivers and expense control
• Excellent planning, organizational, and delegation skills
• Ability to work within a structured environment and apply company principles strictly
• Experience training and mentoring new or junior staff
• Strong administrative and reporting skills
• Knowledge of stock control and inventory management
• Ability to communicate effectively with Head Office

• Oversee daily store operations to ensure smooth running of all functions
• Complete, review, and submit daily reports (DMA)
• Conduct regular floor walks to monitor standards and execution
• Ensure compliance with company policies, procedures, and operational standards

• Schedule and manage shifts
• Allocate and delegate tasks to team members
• Train, guide, and mentor staff
• Enforce company policies, including performance and discipline when required
• Drive succession planning and staff development

• Manage and control expenses within budget
• Ensure accurate and timely daily cash-ups and banking processes
• Monitor and authorize returns, staff sales, and gift voucher usage
• Control payroll submissions, HR reporting, and wage projections
• Manage ad hoc payments and prevent any abuse of staff discounts
• Monitor telephone usage and other variable expenses to remain within budget

• Oversee stock control, daily/weekly cycle counts, and adherence to schedules
• Sign off stock received in the Goods Received Register (GRR)
• Ensure correct stock rotation, merchandising standards, and loss prevention controls
• Communication & Reporting
• Customer Service
• Targets & Performance

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