Position OverviewThe Technical Manager will provide technical and investigative support to the Risk Team, ensuring consistency through in-field training and assessments. The role focuses on mitigating risks from project design to store closure, ensuring high-quality, tailored security solutions for each store. Responsibilities include managing contractors, overseeing quotes and invoices, supporting special projects, and maintaining operational trackers and reports.Key ResponsibilitiesRisk and Stores ManagementSupport Risk Managers with technical and investigative expertise.Manage contractor relationships, including approvals, requests, and consultations.Approve and adjust quotes; track Purchase Orders (POs).Review and submit invoices for repairs, projects, and special projects.Oversee special security projects (e.g., roof cameras, HV enclosures, smoke cloaks).Travel to stores to resolve technical issues, such as installation constraints or high-risk system upgrades.Control Centre OperationsSupervise daily system checks and tests; report via checklists and handover sheets.Monitor and resolve offline system issues; follow up on fault reports.Enforce discipline and attendance policies.Ensure maintenance in control centres and stores (daily/weekly checks, cleaning, preventative maintenance).Trackers and ReportsMaintain trackers: order numbers, faults, high-value items, door greeters, closing, stock packing, after-hours checks, solar checks, smoke cloak testing, and corporate store contacts.Generate reports: end-of-shift checklists, handover sheets, virtual/non-virtual patrols, non-CCTV store checks, and facial database updates.Projects ManagementReview and adjust project plans/layouts with draftsmen and project managers.Conduct site visits to prospective stores to identify risks.Evaluate quotes and approve invoices, ensuring alignment with project changes.Inspect installations and implement on-site adjustments during builds/revamps.Product and Installation InnovationResearch and identify new security products.Arrange Proof of Concept (POC) trials for new ideas/products.Transition approved changes to special projects with defined timelines and costs.Develop project-specific trackers and reports.Qualifications and SkillsMinimum of 3-5 years in risk management, security operations, or technical support, preferably in retail or facility managementProven experience with security systems (e.g., CCTV, Axxon, access control, or alarm systems) and troubleshooting technical issues. * Own reliable vehicleStrong project management and contractor coordination skills.Ability to troubleshoot technical issues and implement solutions on-site.Proficiency in maintaining trackers and generating reports.Excellent communication and collaboration skills for working with teams and contractors.Willingness to travel to stores for assessments and issue resolution.
