Customer Service Representative

  • Randburg, Johannesburg
  • Permanent
  • Full-time
  • 1 month ago
The Customer Service Representative is responsible for the provision of an omni-channel service to customers or potential customers and other stakeholders to respond to their queries and requests, to provide information and documentation, handle complaints and trouble shoot problems.RequirementsCustomer Service
Reduce the number of complaints relating to customer service.
Display a passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations.
Treat customers with professionalism at all times.
Display a strong service orientation in dealing with other staff members and customers.Customer focus.
Communicates effectively.
Ensures accountability.
Collaborates.TECHNICAL COMPETENCIESVerbal Communication.
Customer Service Delivery.
Compliance.
Computer skills.EDUCATIONGrade 12.EXPERIENCEAt least 1-2 years’ experience in a call centre environment.
Demonstrated experience in managing and resolving queries in a call centre.
Proven experience in superior time managementThe post appeared first on .

Freerecruit