Human Resources Admin – Senior Process Associate – English – On site Johannesburg
Genpact
- Johannesburg, Gauteng
- Permanent
- Full-time
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.We are inviting applications for the role of Human Resources Admin – Senior Process Associate – English – On site Johannesburg
In this role, you will be responsible to work closely with and within HR team and you will be leading important HR projects.
Responsibilities
- Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
- Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
- Initiate, design and implement business process excellence improvements
- Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
- Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
- Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.
- Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
- Operation Management: Responsible for repeatable, predictable and measurable operations
- In-depth understanding of HRO processes supported by Genpact for different geographies.
- Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
- Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
- Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
- Escalate issues and seek advice when faced with complex issues/problems.
- Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
- Creates a logical plan, realistic estimates and schedule for an activity or project segment.
- Ensures progress, issues and agreements are properly documented and acted upon.
- Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.
- Actively participate in all process related business meeting in-person or virtually through conference calls.
- Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.
Qualifications we seek in you!
Minimum Qualification
- B. Com/M. Com/ with overall relevant experience in HR domain.
- South Africa HR Admin & Coordination experience is required –HR Experience in South Africa
- Work experience in team handling role.
- Workday Experience a plus
- HR Domain certification would be a plus
- Excellent MS Office and Excel skills
- Proficient with Operational Excellence Practices
- Quality – Lean and six sigma knowledge and quality driven person
- Must demonstrate a high level of self-motivation, energy and flexibility
- Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis
- Attractive salary;
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional tranings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Medical Aid, Retirement and risk ben