IT Technician

Johannesburg, Gauteng
Permanent
Full-time

1 month ago

Purpose of the Job:We are looking for technically skilled candidate with good problem-solving ability for the position of IT Support Technician. The duties of an IT Support Technician include but not limited to being a secondary reference point for all IT related queries at the user level, responding to user needs in a timely manner using Service-Now Tool.The position reports to OSS ManagerNetwork & LinksOperational teams at all sites
Project Manager and team,
All support functions
CustomersResponsibilities and objectives:Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Manage all computer hardware related and ensure they timely fixed.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading software to ensure security at the user level.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the second point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Managing technical documentationSKILLS KNOWLEDGE AND EXPERIENCES:
Business understanding and desired knowledge/experience2+ years’ experience in computer networks and systems maintenance.
A+, Linux+ or Cisco Certified Network Associate accreditation advantageous.
Excellent written and verbal communication skills.
Good interpersonal skills.
Proficient in database programming and software installation.
Attention to detail.
Good problem-solving skills.Market related salary.View and apply for this and other vacancies online via
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